Thank you for shopping in our store. To ensure your satisfaction with the purchased goods, we have formulated the following return and refund policies. If you are not satisfied with the received product, please refer to the following regulations for returning or applying for a refund

  1. Return conditions
    The product must be returned within 30 days of receipt.
    The product must be kept brand new, unused, and include all original packaging, labels, and accessories.
    Returns are not accepted in the following situations:
    Goods that have been used, damaged, or missing their original packaging.
    Customized products or products in specific promotional activities (unless otherwise specified).
  2. Return process
    Contact customer service: Before returning the item, please contact us through our customer service email or phone, providing the order number and reason for the return. We will provide you with a return address and further guidance.
    Preparing for return: Please ensure that the product is repackaged in a safe manner and attach the original order confirmation or proof of purchase.
    Return shipping fee: If the product is returned due to quality issues or shipping errors, we will bear the return shipping fee. If the return is due to personal reasons (such as dissatisfaction or change of mind), the return shipping fee will be borne by the customer themselves.
  3. Refund Policy
    Once we receive and inspect your returned item, you will receive a confirmation email informing you if you meet the refund criteria.
    Refund time: If the conditions are met, the refund will be returned to the original payment method within 5-10 working days. The specific arrival time may vary depending on the payment method or bank.
    Refund deduction: If the product does not meet the return conditions (such as damage or partial loss), we have the right to deduct the corresponding fees or refuse the refund.
  4. Exchange Policy
    If the received product is defective or incorrect, you can choose to return or exchange it. Please contact our customer service team, provide the order number and problem description, and we will arrange a replacement for you as soon as possible.
    If the item to be replaced is out of stock, we will provide you with a refund or recommend another product for replacement.
  5. Unreceived orders
    If you do not receive the goods within the expected delivery time, please contact us as soon as possible. We will collaborate with delivery service providers to help you solve the problem. For confirmed lost orders, we will provide a full refund or reshipment service.
  6. Exceptional circumstances
    For certain customized products, discounted items, or products in limited time promotions, there may be special return or refund terms. For specific details, please refer to the instructions on the product page or contact our customer service team.